Zed-Axis, the company behind service center management and automation software called Zed-Service™ was recently featured in the Face-to-Face section of My Mobile magazine, (NOV 15 – DEC 14 2010 edition).
— Zed-Axis, the company behind service center management and automation software called Zed-Service™ was recently featured in the Face-to-Face section of My Mobile magazine, (NOV 15 – DEC 14 2010 edition). The feature was in continuation to a Cover Story featured by My Mobile (SEP 15 – OCT 14 2010 edition) about the poor after-sales service & support offered to the customers by several home-grown emerging mobile handset manufacturers. This feature particularly focuses on the importance and criticality of enhanced after-sales service to the customers and how Zed-Service™, a comprehensive Service Management Software helps companies in their post-sales service and support.
My Mobile is a print magazine that features news, updates, latest trends and reviews of mobile phones for the users with special interest in mobile handsets, accessories & value added mobile services. The correspondent from My Mobile magazine presented Mr. Joydeep Kalra, the Executive Director – Marketing and Business Development of Zed-Axis Technologies Pvt. Ltd., with his views about the future of after-sales service solutions, wherein he speaks about how the customer service software by Zed-Axis helps companies to track warranty, manage repairs and keep the customers informed about how soon service shall be performed on their cell phones.
On being asked about the challenges that manufacturers and service centers face while repairing a product, Mr. Kalra states, “The challenge starts right from validating the warranty or taking cognizance of facts…this can be a time consuming process.” You can check this link for complete details.
Mr. Joydeep Kalra considers the inclusion of the Feature as a testimony to the growing popularity of Zed-Service™. He believes that after-sales customer service and support is of vital importance not only for mobile handset manufacturers but for all similar tangible products’ that come with warranty and service obligations. Zed-Service™ was conceptualized approximately four years back when Samsung approached Zed-Axis with a need of service and support automation software and it is currently being used by some of the prestigious names like Sony Ericsson, Spice, LAVA, Fly, Wynncom, Airfone and many more emerging brands in India.
Source: Press release distribution via India PRwire
Notes to Editor
Zed-Axis Technologies Pvt. Ltd., the parent product company for Zed-Service™ and Zed-Sales™ is an
ISO 9001:2008 & Microsoft Certified and NASSCOM member Software Development Company that develops niche software to aid customer service. With strong capabilities and skilled manpower in Software Development for more than a decade, the company has risen to a level of architecting software for established as well as emerging players in the market. Along with its flagship products Zed-Service™ and Zed-Sales™, it also has a suite of CRM solutions related to Pre-Sales, Sales, and Business Work-Flow Automation. For more information on Zed-Axis and the solutions it offers, logon to www.zed-axis.com
For more information, please contact:
Rakesh Kumar (Marketing Manager) (L) +91-11-4564-1145