Cleveland, Ohio, 11-23-2009 – “THE” Authority on World-Class Customer Experience, John DiJulius and leading communication strategist Dr. Veit U.B. Schenk, will show business owners how to gain a superior competitive advantage in today’s economy by increasing customer loyalty through ’hidden’ customer service training.
In this free webcast/tele-seminar DiJulius and Dr. Schenk show business owners how
* to turn 5% increases in customer retention into 25-100% profit-increases
* customer service differs from customer experience and its impact on the bottom line
* to turn customers into brand evangelists by anticipating their unexpressed needs and concerns
* to greet new customers and what to say at check-out to dramatically increase turnover
* great customer service can be achieved using using low-cost or even no-cost approaches.
Callers are invited to present their individual “customer satisfaction”-issues for instant review.
The webcast/teleseminar takes place Nov 24 2009, 11am Eastern, more details:
Visitors after the live-call may get access to the recordings.
“Makes Price Irrelevant”
There have been two things in common since the turn of the Millennium:
1) a struggling economy and
2) a customer service crisis.
Extensive research proves that an increase or decrease in customer satisfaction greatly impacts each individual organization and bottom line.
“Customer’s expectations of service are so low that today businesses have a truly fantastic opportunity to gain a superior competitive advantage. Whatever your business—retail, hospitality, business-to-business—it has never been easier to exceed the customer’s expectation by delivering a memorable experience,” says John DiJulius, one of the leading authorities on customer service and best selling author Amazon #1 best selling customer service books.
“The few companies that have realized this and that make service their value proposition are seeing a substantial return on investment” says Dr. Veit U.B. Schenk, President of the CaligaConsulting Group, a consulting firm based in Britzingen, Germany, that specializes in helping business owners build inspiring and successful businesses.
“It is unfortunate, that most business owners seem to have the misconception that delivering a world-class customer experience and increasing customer loyalty is difficult and expensive and that therefore they have to compete on price. This seminar is going to debunk this myth.”
All sign-up details are at http://www.caligaconsulting.com