VRL Logistics Ltd. Conferred the Frost & Sullivan 2009 Voice of the Customer Award for Best Logistics Provider in the Indian Fast Moving Consumer Goods (FMCG) Sector

Frost & Sullivan felicitated VRL Logistics Ltd. with the 2009 Voice of the Customer Award for Best Logistics Provider in the Indian Fast Moving Consumer Goods (FMCG) Sector. The award was presented to the company for having demonstrated excellence in logistics services through best performance in key service parameters rated for their importance by the consumers. VRL had attained highest ratings from customers for its capabilities in important parameters such as network reach, material safety, and process improvement capabilities, apart from bagging the highest ratings in majority of the other parameters, establishing its credibility in the FMCG sector logistics.

The Frost & Sullivan Voice of the Customer Award for Best Logistics Provider is bestowed upon the company that has demonstrated excellence in logistics services. The recipient of this award is chosen on the basis of achieving highest ratings from customers for its performance on the chosen key performance parameters that have high significance for logistics service users. Through primary research with key logistics end users (manufacturers) in the FMCG sector, each parameter’s importance as per end users is attained and appropriate weights are assigned to indicate their importance. Top three logistics providers nominated by each end user are rated by the respective nominators for their performance on each parameter. The LSPs attaining the highest ratings for maximum parameters are considered as candidates for this award. Then the ratings attained for each parameter by these logistics providers are evaluated against the respective importance ratings and the weights assigned to the parameter to attain final scores. The LSP with highest final score is adjudged as the award winner.

Mr. Nandan, Chief Marketing Officer, VRL Logistics Ltd., said “The award presented to VRL Logistics for the category “Best Logistics Service Provider in the FMCG sector for 2009” is in recognition of our efficient and prompt service to our customers. VRL has built a strong infrastructure to meet the increasing demands of the customers especially in FMCG Sector. Corporates’ expect fast, reliable and on-time deliveries to reach the ultimate destination; VRL has understood the importance of being able to deliver on time and achieve this within a short span of time”.

Mr. V. G. Ramakrishnan, Senior Director, Automotive and Transportation – South Asia-Middle East and North Africa, Frost & Sullivan, said, “The award conferred on VRL Logistics Ltd. is in recognition of its best practices in logistics services for the Indian FMCG Sector. VRL Logistics’ constant thirst for understanding the supply chain needs of this sector and effectively fulfilling them is now being recognized in the form of this award chosen by consumers.”

The FMCG products distribution needs to reach every nook and corner of the country and is characterized by multiple SKU’s and product proliferation. Inability in ensuring consistent availability of stock on shelf by a company through appropriate fill rate could result in loss of its market share. Apart from having a strong primary distribution network, effective secondary distribution is a critical part of the delivery mechanism for companies in this market place. Not only do the logistic service providers require penetration and spread of transportation network and end mile connectivity, the LSPs need to cater to a highly time critical market place. VRL Logistics has established its presence across the 2000 locations in India and provides superb end mile transportation through it fleet of over 2600 vehicles.

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About VRL Logistics Ltd.

VRL Logistics was founded in 1976, in a small town in Northern Karnataka with just one truck and a vision that was way ahead of its time. VRL Logistics soon expanded its service from Gadag (Karnataka) to Hubli and Bangalore. From this humble beginning VRL Logistics has grown into a nationally renowned logistics and transport company which currently has the largest fleet in India with over 2800 trucks, light commercial vehicles and a huge fleet of buses. The achievement was documented in the Limca Book of Records when the fleet count reached 1825 numbers!

Over the years VRL Logistics has pioneered in providing a safe and reliable delivery network in the field of parcel service. It has spread its operations to Courier Service, Express Cargo & Aviation to meet the growing demand of the burgeoning customer base. 3PL & Warehousing solutions offered by VRL Logistics are tailor-made and cater to unique needs of customers. With the largest network in India, the VRL Logistics parcel service is indispensable for large number of corporate houses. This network spans the length and breadth of the country and is supported by large number of transshipment hubs, branches, franchisees and our valuable customers. VRL Logistics is now expanding its service to reach even the remote locations in the Country.

Toyota launches its Technical Education Program in Delhi

Introduces “Body & Paint Repair Syllabus” for the first time in India – Toyota has partnered with 16 Industrial Training Institutes so far under the TTEP program – Body and paint course-a first in India-to be introduced in 2 institutes …

November 7, 2009 /India PRwire/ — Toyota Kirloskar Motor Pvt. Ltd., in collaboration with Toyota Motor Corporation and its nationwide dealer network, has introduced a distinctive training model for Body and Paint Repair (BP) under the Toyota Technical Education Program (T-TEP), at the Sir C. V. Raman Industrial Training Institute, Delhi.

T-TEP, a special training module was launched in 2006 in India. In a span of 4 years, 16 institutes have been covered under the program. In its first year, the program was implemented in Delhi, Mumbai, Chennai and Hubli. The program was subsequently introduced in Bangalore, Pune, Cochin, Ahmedabad, Hyderabad, Ghaziabad, Kolkata, Jaipur, Jalandhar, Indore and Mumbai.

With this program, Toyota Kirloskar Motor intends to enhance the technical abilities and employability of Industrial Training Institute (ITI) students in the age group of 16 to 18 years. The program will benefit ITIs in building skilful technicians for the Indian automotive repair industry. The current automobile repair industry is characterised by inadequately skilled manpower and lack of professional training for repair and diagnostics, especially for the vehicle models, introduced recently, in the market.TTEP is a unique initiative undertaken by TKM, in partnership with ITIs and its dealers across India, to remove this lacuna.

Today’s event marks the launch of a “New Body and Paint Repair Syllabus” under the T-TEP program. This syllabus, a first of its kind in India, has been developed in collaboration with the Department of Training and Technical Education, Government of NCT, Delhi. The syllabus imparts training on basic body and paint repair skills in addition to dealer specific requirements to students, thereby improving their knowledge of repair techniques and facilitating the adoption of latest technology in BP. Currently BP technicians have limited information and hands on experience in the usage of correct repair operations and techniques, forcing dealers to recruit manpower from local garages. Toyota along with its supplier partners, Asian PPG and 3M, will provide all necessary support to the institute i.e. training consumables, visiting faculty, training material, tools, equipments, scholarships etc. To begin with, the course will provide training to 40 students every year.

Present at the occasion, Mr. Hiroshi Nakagawa, MD, Toyota Kirloskar Motor Pvt Ltd, said,

“TTEP has been successfully implemented in 419 institutes across 53 countries. We introduced TTEP in India, in 2006, and since then have been successful in imparting training, to create skilled manpower. As we reach out to other ITIs in the coming years, we wish to contribute towards a marked increase in the availability of skilled manpower in the Indian automobile repair industry. We are committed to provide the best to the students, which will eventually benefit the industry on the whole”

The T-TEP Body and Paint curriculum, a 1 year syllabus, under the State Council of Vocational Training, introduces students to Toyota’s advanced technology and service techniques. It also includes, on-the-job training, at Toyota’s dealerships. As a part of this program, TKM will also train institute instructors in the latest technology, used at Toyota and the automobile industry.

Also present at the occasion, Mr. Sandeep Singh, DMD, Marketing, Toyota Kirloskar Motor Pvt Ltd, said, “The Indian Automobile industry has been growing at a rapid pace. This has generated the need for a pool of skilled manpower. The gap currently existing between the supply and, ever increasing, demand for skilled manpower, will only widen with this growth. TTEP is a step towards bridging this gap. After successfully implementing Toyota Technical Education Program in Delhi in 2007, we have now introduced a special course on Body and Paint Repair. This would in turn create skilled technicians for the Body and Paint Repair industry – a largely unorganized segment – of the automobile service industry”.

TKM plans to introduce this program to technical institutes across the countries in the coming years and reach out to over 500 students per year. The project is jointly funded by Toyota Motor Corporation and Toyota Kirloskar Motor. Together they provide T-TEP institutes with hi-tech training packages and Toyota service training manuals and materials. Asian PPG and 3M have also extended their support by providing latest equipments and material required for training.

T-TEP supports Toyota’s comprehensive human resource development system that extends from training at T-TEP institutes to recruitment and development at Toyota dealerships.

T-TEP is widely recognized across the globe for its effectiveness. The program has been successfully introduced in 53 countries by Toyota, which includes USA, Australia, Italy, South Africa, China, Vietnam and India.

Source: Press release distribution via India PRwire

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