Drishti-Soft and Microtel organized a Product Seminar in Singapore on 6th January 2011 to unveil their portfolio of CIM solutions for the APAC markets.
— Drishti-Soft along with their VAR (Value Added Reseller) Microtel Technology organized a focused product seminar in Singapore to unveil their latest CIM applications for contact centers. With Customer Interactions Management (CIM) solution offerings as the core agenda, the seminar brought together SIs and end-users i.e. contact centers from different parts of the country to gather insights on latest technology concepts. Initiating the session with an overview of Microtel product portfolio for the APAC markets, Mr. Lim Wai Meng, MD, Microtel Technology said – “Contact center businesses today need applications that add value to their service delivery besides enhancing the end productivity. We at Microtel have designed a whole range of products that enable contact centers to migrate to next level of Customer Interaction Management. Our intention of organizing this product seminar was to create a platform where the end-users get to understand the benefits they can derive from quality CIM solutions like Ameyo.”
The seminar included a detailed analysis of the CIM domain and the right CIM strategy for the unique business processes of new age contact centers. Mr. Sachin Bhatia (VP, Business Development, Drishti-Soft) made a presentation on some very basic to most innovative applications of CIM solutions to everyday call center operations for a much enhanced service delivery. Including case studies of major deployments in APAC region, Sachin elaborated on the role played by Drishti’s advanced CIM applications to add value to each business.
“For my session, I wanted to motivate the audience to think of integrated tools and processes to help them measure their KPIs. I stressed on the importance of analyzing the business processes to not just measure but understand and hence fill up the gaps overtime. I explained on how Ameyo has enabled this for some of the renowned names in APAC.” – said Sachin.
Adding further he said – “Advanced capabilities of Ameyo like Voice Broadcasting and Phone agents caused a stir in the audience. While voice broadcasting enables agent-less mass outbound campaigns particularly suited for market research and surveys, Phone agents is a remote system access facility that allows agents to login to the call center via their mobile or landline phones adding flexibility to the work environment. The audience participation and enthusiasm to know more about other such features in Ameyo was a truly satisfying experience for me as a speaker.”
Source: Press release distribution via India PRwire
Notes to Editor
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti’s multi-award winning innovative solutions are powering millions of customer interactions across the globe.
For more information, please contact:
Kshiti Garg (Communications Exe.) (L) +91-124-4771000