Highlights Newgen’s product enhancements. The new product offerings include Customer Relationship Management for Customer Contact Center, CTS 2010, and Customer Communication Management.
— Newgen Software Technologies Limited, a market leader in Business Process Management (BPM) and Enterprise Content Management (ECM) announced the launch of seven new products in the BPM and ECM space at exclusive customer meets in Delhi and Mumbai. Newgen top management appreciated the role of its customers in its growth into a global ISV and thanked them for their continued support. During the event, Newgen announced its inclusion in Gartner’s Magic Quadrant for BPM Suites*.
The new product offerings include Customer Relationship Management for Customer Contact Center, CTS 2010, and Customer Communication Management. The events started with the introduction of the key note speakers to the audience. The Customer Meet in Delhi witnessed eminent speakers like Dr. JayaKumar from CSIR, Jayanta Chatterjee from Hindustan Zinc and D.P. Vaidya from Laxmi Kumaran & Sridharan. The speakers in Mumbai were Mridul Sharma from IndusInd Bank and V Krishnan from L&T Finance.
“We are glad to acknowledge the fact that Newgen has been able to cater to the requirements of its large corporate customers. Providing end-to-end solutions has been appreciated by all our customers and probably it is the single most reason for our continuous growth”, said Diwakar Nigam, Newgen Software’s Managing Director and CEO. “We take this opportunity to thank our customers for displaying absolute trust in us and would continue to focus on customer satisfaction in the upcoming years,” he added.
Stating the benefits of Newgen’s solutions, Mr. Praveen Upreti, VP – Technology & Solution, Patni BPO said “Newgen has helped us automate various business processes, reduce TAT for business outputs”. Referring to the Newgen BPM and ECM Solution, Mr. Mridul Sharma, Sr. Vice President of IndusInd Bank mentioned that by “Starting from the journey of Accounts opening, today we run more than 20 plus processes spanning across to procurement, fixed assets, internal expense processing and HR processes.”
Newgen also conferred special awards to long standing customers, at the customer meets. Both the events attracted reputed leaders of the Indian business Industry, who shared their experiences regarding the business benefits from Newgen’s BPM and ECM solutions.
* Source: Gartner, “Magic Quadrant for Enterprise Content Management” Toby Bell, Karen M. Shegda, Mark R. Gilbert, Kenneth Chin, 16 November 2010
“Magic Quadrant for Business Process Management Suites” Jim Sinur, Janelle B. Hill, 18 October 2010
The Gartner Magic Quadrant is copyrighted 2010 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Source: Press release distribution via India PRwire
Notes to Editor
Newgen Software Technologies Limited is the market leader in Business Process Management (BPM) and Enterprise Content management (ECM), with a global footprint of 800 installations in over 40 countries with large, mission-critical solutions deployed at the world’s leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers. Newgen is recognized by distinguished analyst firms like Frost and Sullivan as A ‘Hot Company to Watch for’ in their global ECM Market report, 2009 and by IDC in its exclusive report “Newgen Software: Global Leader in Business Process Management and Document Management Solutions”. Newgen is a winner of prestigious awards, such as the CNBC-TV18, “Emerging India Award 2008″.
With HSBC and SAP investment, Newgen is one of the rare product companies to have backing of both leading financial and technology companies of the world. Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMI Level3.
For more information, please contact:
Priyadarshini Nigam (Head, Corporate Communications) (L) 91-11-6815467